FAQ's



What is Cybersoft?
Cybersoft is a knowledge process (KPO) and business process outsourcing (BPO) company that specializes in various business solution services such as title reports production, litigation support, straight data conversions and public records compilation.

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What is Knowledge Process Outsourcing?
Knowledge process outsourcing (KPO) is a form of outsourcing in which knowledge-related and information-related work is carried out by workers in a different company or by a subsidiary of the same organization, which may be in the same country or in an offshore location, to save cost.

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What is Business Process Outsourcing?
Business Process Outsourcing (BPO) is typically categorized into back office outsourcing - internal business functions such as human resources or finance and accounting; and front office outsourcing - customer-related services such as contact center services.

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What is the Best Shore Concept?
The Best Shore Concept is essentially having all or certain segments of a process done at the most efficient and optimal location. Since various resources and expertise for a Client's process may be in different locations, a multi-shore (offshore, nearshore or onshore) methodology allows our Client to enjoy the best of all worlds.

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Where are our offices?
Cybersoft's offices can be found in San Francisco, California; Manila, Philippines; and Beijing, China.

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How do I contact Cybersoft?
To contact Cybersoft, just send an email to info@cybersoftbpo.com. Here are the addresses and telephone numbers of our offices:

  • San Francisco, USA
    165 Glenview Drive, San Francisco California, 94131
    Phone Number: (415) 648 2539
     
  • 7F Pacific Corporate Center
    131 West Ave, Quezon City 1100, Philippines
    Phone Number: (63 2) 414-1710
     
  • 9 Floor, Baiyun Building, No.1 Baiyun Road,
    Xicheng district, Beijing 100045, China
    Phone Number: (86) 01 63320360, (86) 01 63322638

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How many employees do we have?
Cybersoft currently has more than 1,000 employees.

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What is our expertise?
Cybersoft's services are acquired by companies that need to outsource highly specialized tasks relating to:

  • a.) Public Records
  • b.) Title Insurance
  • c.) Litigation Support
  • d.) Accounting / Finance
  • e.) Internet Research
  • f.) Market Research and Database Creation
  • g.) Risk Management
  • h.) Medical / Health Care
  • i.) Personal and Property Insurance
  • j.) Insurance
  • k.) Straight Data Conversion
  • l.) Publishing
  • m.) Maps Digitizing
  • n.) Geocoding

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What service does each company in the Cybersoft group handle?
Each Cybersoft company focuses on a specific niche:

  • Cybersoft Content Services, Inc. (CCSI): Offshore business process solutions.

  • Cybersoft Integrated Geoinformatics Inc. (CIGI): Geographic Information Systems for strategic and operational solutions, location-based services, and systems integration.

  • Cybersoft (Beijing) Information Technology Inc (CITI): Solutions provider for Mobile Value-add location-based services, multilingual call centers, and data conversion based in Beijing, China.

  • Total Transcription Solutions Inc. (TTSI): Reliable and affordable medical transcription solutions for hospitals, clinics, and group and individual practices; legal transcription of court proceedings and depositions, and general transcription/captioning of videos, movies and documentaries.

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What services do Cybersoft's key partners handle?

  • Integrated Document Solutions Inc. (IDS): Technology solutions and services company focused in the development of workflow and content life cycle applications for business.

  • Centreal Tech: Automated Title software and services to the Title Insurance and Real Estate Industries

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What is the average turnover time for Cybersoft's service?
Depending on the complexity of the project, Cybersoft can turnaround work in as little as 4 hours.

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How do I request a proposal?
To request a proposal, just send an email to info@cybersoftbpo.com or use our contact form and we'll get back to you as soon as we receive your message. Alternatively, you can call any of our business offices for live assistance.

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What is the normal Cybersoft operation hours?
Cybersoft operates 24/7. Our employees have shifting schedules to ensure that your projects are delivered without delay.

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How long has Cybersoft been in operation?
Cybersoft has been in the outsourcing business for more than 20 years. We started in 1986 as a computer training and systems development consulting company. Now, we are one of the most sought-after KPO and BPO companies globally.

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Can I customize the products from Cybersoft?
Yes, you can customize products and services from Cybersoft. We can arrange for personalized solutions so that you may have a manageable business campaign.

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